This is long, but it was a lengthy process. If you're considering using this company, reading this is worth your time. August 24 2024: They were paid £10,800 plus a £4,320... read more expedite fee(3 months instead of 4) to design a circuit with 2 analog signal inputs and a digital signal output to a gauge. November 4 2024: Date of invoice for the first prototype PCB. This one had extra output headers as we were unsure of the minimum amount. Reducing later is easy. Over several weekly meetings, They would make small changes to the PCB layout. Adding buttons, removing buttons, flipping connectors, etc. Many times they would forget changes that were mentioned in the meeting or change things that were not requested to be changed in the meeting that damaged the functionality (such as removing all buttons at one point). There were frequent mistakes of labelling issues with the silkscreen or connector direction oddities. I wanted to get this done as soon as possible. i asked them to call or text me outside of meetings because this process was unnecessarily slow. They did not. Jan 13 2025: I escalated the situation as we were now significantly over schedule. We had a meeting to finalize the PCB and discuss any remaining features that were needed in the code. Jan 28th of 2025, they received the PCB with the final amount of headers. At this point, I was optimistic because we were right at the end of development. My understanding was that they had validated that this design was working correctly. Feb 26 2025: I confirmed my shipping address to receive the PCB prototype. There was a massive delay after this point. I requested the shipping number which they did not send. It was not until a meeting in March 26, 2025 that they sent a cropped screenshot of the last few items in the tracking that showed it arriving in my country. I still do not know why they did not send the tracking number. March 27: I received the PCB. This is when I lost confidence in them. The PCB could not read analog signals(It was reading the maximum 12 bit value no matter the actual input), it could not output data that was readable by the gauge device and the DIP switch could not be read properly. Basically nothing was working. March 31: I informed them of the issues. We had troubleshooting meetings. They ultimately wanted it shipped back to them for testing. May 14: They received the circuit from me May 30: I outlined low bar completion criteria. I just wanted to get this over with at this point. I had made progress on my own circuit design that was already working in every place theirs was not. June 3: I requested a refund of the expedite fee as we were so far behind schedule. They resisted at first, but finally refunded it. June 20: They tested and confirmed all of the issues. July 28: I received the circuit again. The shipping took about a week this time, so that 2.5 month delay from May 14th was them correcting issues. Aug 5: I tested it while on video call. I noticed that the gauge was fluctuating by about 2% of it's reading range. The precision needed was about 1% to not show obvious jitters. The product is unsellable in this state. At the time I had said that I would do more testing to validate that it was not the analog input After more complete testing outside of the call, I confirmed that the issue was with the PCB design and coding. I found an additional error in the code that causes the code to display the incorrect position in addition to the fluctuation. Aug 12: I requested a refund for 30% of the non expedite cost to close the project. They denied responsibility but then paid me the amount in the wrong currency (they were missing about 1/4th of the refund) I emailed them again and they completed the 30% refund. Would I trust them with any other project? No Would I recommend them to another company? No I don't think they are thorough with their testing and they over promise and under deliver. I ended up scrapping theirs and designing the circuit myself. The biggest cost was how much time they wasted stringing me along.

I would like to express my sincere gratitude to the team at Ignitec for the invaluable support they have provided—not only to me personally but also to the Somerset Sight... read more Blind Shooting Club in Taunton. Your dedication, innovation, and generosity have made a real difference, and your help has enabled us to continue in the sport. On behalf of everyone involved, thank you for your commitment and for believing in what we do. Tim.

So we have been more than happy with James’s work. There was not a question that he couldn’t answer. a very experienced man worth every penny. I would definitely Recommend... read more anybody in our situation. Thank you very much for sending him our way .

Thank you James and Ignitec for the great work on our project! Communication and planning was brilliant to name a few of the great aspects working with you! Will definitely be... read more in touch soon 👍🏼👌🏼

Very professional and friendly consultation

⭐️⭐️⭐️⭐️⭐️ We worked with this product design company to to help take our project to the next level, and the experience was exceptional from start to finish. They truly understood our... read more vision for a playful, intuitive edtech product and translated it into a beautifully crafted, functional design. When things didn’t go to plan, they pulled out all the stops to find smart, timely solutions and managed to keep the project on track. Special mention to Gergo, the brilliant electronic design engineer, whose expertise and problem-solving were absolutely key to the success of this project. Their creativity, attention to detail, and dedication made the whole process smooth and collaborative.

I've had the absolute pleasure of working with Ignitec in Bristol for both mechanical and electrical design and development, and I genuinely can't recommend them highly enough. From the outset,... read more their team impressed us with unmatched professionalism, expertise, and genuine care for our projects. James, in particular, stood out as exceptional on our latest electronic project. His technical knowledge and meticulous attention to detail transformed our complex ideas into innovative, practical solutions with remarkable ease. James was always proactive, anticipating our needs and going above and beyond to ensure every aspect of the project was perfectly executed. The quality of Ignitec’s work consistently exceeded our expectations. Their designs were robust, precise, and highly efficient, directly contributing to the success of our projects. Equally impressive was their responsiveness; queries were addressed immediately, and feedback was rapidly incorporated, showing a genuine commitment to client satisfaction. Pricing was transparent, fair, and competitive, making it easy to trust their quotes and budgets from the beginning. The support provided post-project has also been fantastic, demonstrating Ignitec’s dedication to long-term partnerships. Ignitec truly sets the standard for mechanical and electrical design and development services. With James on board, you’re guaranteed a successful outcome. An outstanding team delivering first-class results every time.

An outstanding mechatronics consulting firm—proactive, provides excellent service, and is highly recommended.

Ignitec has consistently exceeded expectations with the services they've delivered. The quality of their work has been outstanding, and their communication throughout every stage of development has been exceptional. Their dedication... read more to producing high-quality products and supporting the project through to completion has been extremely helpful.

Ignitec's friendly, professional team delivered our project on time despite a tight deadline and provided great support throughout. Highly recommended!

Great people, excellent knowledge

James, Ben and everyone at Ignitec are great to work with. Super helpful, great communication, and a nice easy development process. Highly recommended!

It has been a pleasure to work with Ignitec. The service has been professional and carried out to a very high standard. Communication has been great, and prototype hardware has... read more been delivered on time and on budget. We hope to use them again for our next projects.

The engineers at Ignitec are outstanding. They truly grasp your requirements and work diligently alongside you to ensure you’re thrilled with the final outcome. I highly recommend Ignitec!

Ignitec have been an absolute joy to work with. They've exceeded our expectations every step of the way. We can't recommend them highly enough.

James worked his ass off to get our project done

Great engineers who understand your needs and work with you to make sure you’re happy with the end result, I would highly recommend Ignitec!

It's been a great experience working with the product design teams at Ignitec over the last 9 years or so who are totally professional in everything they do. They come... read more highly recommended.

Great team to work with. Real can-do attitude and lots of great suggestions. Thanks!

Ignitec were great to work with - they helped us from concept through to the delivery of the project, with great attention to detail and weekly check-ins that kept us... read more up to date on what was happening and helped us make sure the result was what we wanted. Would highly recommend!

It's rare to find a company so driven to please its customers. Ignitec have bent over backwards to help us get our fledgling product off the ground. The project hasn't... read more been without its challenges, but Ben and his team have been unwavering in their support. Can't thank Ignitec enough!

Ben and his team are just brilliant. In terms of quality, cost and every other important metric, Ignitec really deliver. Every encounter becomes a discussion with loads of good advice... read more and their ideas thrown in for good measure. Ignitec want me (the client) to get the right design for my product. As a nice touch, they created an animation to help describe OscarLine more clearly . How good is that? Their website also includes (with my consent) just a tiny snapshot of the OscarLine design journey they've shared with me. I cannot recommend them highly enough.

Ben and his team are just brilliant. In terms of quality, cost and every other important metric, Ignitec really deliver. Every encounter becomes a discussion with loads of good advice... read more and their ideas thrown in for good measure. Ignitec want me (the client) to get the right design for my product. As a nice touch, they created an animation to help describe OscarLine more clearly . How good is that? Their website also includes (with my consent) just a tiny snapshot of the OscarLine design journey they've shared with me. I cannot recommend them highly enough.

I have worked with the Ignitec team for several years on many different projects and would highly recommend them to anyone in need of truly creative ideas and cutting edge... read more solutions.

Great guy's very friendly professional organisation